Director, Strategic Programs, Serco North America, 2007 – Present

Led corporate development and strategic initiatives for this $6B UK-based provider of consulting and managed services to commercial and government clients, including the US Navy, US Army and US Postal Service

• Led due diligence and transition activities for $500M acquisition, creating $1.4B North America division; directed all aspects of integration for both operations and corporate functions
• Established PMO within office of the CEO to manage operations tempo and support operations community of over 500+ contracts and 11,000+ staff; launched management orientation, induction and training program

Manager, Business Operations, SG Technologies, 2003 – 2006

Directed all aspects of operations for a $25M business unit with 350+ staff providing IT and PM services at 8 locations for this high-growth provider of aerospace services to government clients, including NASA and NOAA

• Implemented operational improvements in both services delivery and contract management that led to increased employee productivity and customer satisfaction; results included achieving the company’s first 100% contract award fee score
• Led a Baldrige-based quality and process improvement program; attained CMMI ML 2 in under 1 year and company received a Maryland Quality Award

Director, Information Technology, Aether Systems, 2001 – 2003

Led staff of 25 with $8M budget, for this high-growth wireless products company with 1,500+ employees across 5 major locations

• Managed due diligence and integration activities for 4 acquisitions
• Directed implementation of an enterprise architecture that included an integration of Oracle ERP and Clarify CRM
• Managed development of integrated B2B and B2C solutions for key clients including Merrill Lynch, Sharp and AOL
• Instituted service level management based on ITIL methods that improved IT services availability and reliability
• Reduced IT expenses $500K by consolidating locations and systems

Director, Professional Services, MICROS Systems, 1997 – 2000

• Drove strategic initiatives to expand product and services offering across market segments and distribution channels to include 30+ major accounts, 10 corporate office locations and 90+ VARs
• Successfully delivered over 300 consulting projects for key clients including Subway, Burger King, Hyatt, and ARAMARK
• Managed multiple teams in a 24/7 call center providing customer care, technical support and field service dispatch
• Developed staff training and mentorship program for improved productivity; reduced turnover by 5%
• Spearheaded supply chain improvements; reduced order entry time by 40% and reduced product returns by 25%
• Directed marketing and sales; managed all aspects of customer and vendor relationships; and led new product introduction teams and product launches in multiple industry segments

Director, Finance and Administration, Bullets Corporation of America, 1996 – 1997

Managed all aspects of business and IT operations for this high-growth hospitality company voted 1997 ‘Hot Concept’ winner from Nations Restaurant News magazine

• Worked with franchise clients and multiple vendors to aggressively open 15 new locations across US in 1 year
• Reduced corporate IT expenses 40% by restructuring vendor agreements and outsourcing IT support services

Manager, Accounting, Eric Sommer & Partners, 1992 – 1995