Director, Strategic Programs, Serco Americas, 2007 - Present Established PMO within the office of the CEO to support leadership team, drive corporate transformation, develop and institutionalize best practices for the $1.4B Americas division of this $6B UK-based services provider to both commercial and government clients including the US Navy, US Army and US Postal Service. • Led "Journey to Excellence" corporate transformation program to include working with key stakeholders to identify annual transformation objectives then created communications strategy and plan to include collateral and messages targeted to all 11,000 employees across the division. • Managed agenda and content for monthly executive business forum focused on reporting business performance results and progress on transformation activities. • Supported CFO to ensure corporate meet quarterly and year-end financial commitments to include maximizing cash flow and reducing DSO. • Developed M&A transition/integration methodology that was adopted globally reducing planning time by 75%. • Established PM training program to institutionalize leadership, financial and project management knowledge and skills; managed PMI PMP exam preparation course that trained over 300 PM’s each year. • Launched a PM Community of Practice for improved collaboration and sharing of information among over 500 PM’s across the Americas division. • Selected from over 70,000 employees for a global company award for "making an exceptional impact" to the company in 2009. Manager, Business Operations, SGT, 2003 - 2006 Directed all aspects of business operations for $25M business unit with 350 staff providing IT and PM services at 8 locations for this high-growth provider of services to government clients including NASA and NOAA. Key responsibilities included procurement, contract management, human resources, finance and accounting. • Instituted improvements to operational practices to include accounting procedures, budgeting and forecasting; performed monthly operational and financial analysis with key business and operations leaders. • Implemented an earned-value management system and reporting tool for a key contract. • Worked with leadership team to complete a Baldrige-based quality assessment for which the company received a Maryland Quality Award for its commitment to performance excellence. Director, Information Technology, Aether Systems, 2001 - 2003 Led staff of 25 with $8M budget for this high-growth wireless products company with 1,500 employees. • Managed IT due diligence and integration activities for 4 acquisitions. • Led implementation of an enterprise architecture that included integration of Oracle ERP and Clarify CRM. • Managed development of B2B and B2C solutions for key clients including Merrill Lynch, Sharp and AOL. • Instituted service levels based on ITIL methods that improved IT services availability and reliability. • Reduced IT expenses $500K by consolidating locations and systems. Director, Professional Services, MICROS Systems, 1997 - 2000 Led $30M business unit with 110 staff providing sales, consulting, product management, account management, logistics, and product support, for this global manufacturer of hardware and software products to the retail and hospitality industries. • Successfully delivered over 300 consulting projects for multiple clients including Subway, Burger King, Hyatt, and ARAMARK. • Led troubled project reviews and turn-around by focusing on improved customer relationships, clarified expectations for service and product delivery and improved timing on staffing required workforce. • Managed a 24/7 call center providing customer care, technical support and field service dispatch. • Developed training and mentoring program for improved accountability and productivity; reduced staff turnover by 5%. Director, Finance and Administration, Bullets Corporation of America, 1996 - 1997 Managed all aspects of corporate business and IT operations for this high-growth hospitality company voted 1997 "Hot Concept" winner from Nations Restaurant News magazine. Worked with franchise clients and multiple vendors to aggressively open 15 new locations across North America in 1 year.